The Company (as defined in the Terms of Service/End User License Agreement applicable to you), offers online gambling services (collectively, the “Services").The Company forms part of the Aspire group of companies (the "Group", "we", "our" or "us") which includes the entities specified below under "The Group" Section below. We offer Services via:
our own in-house brands (each, an "In-House Brand"; the terms "Group", "we", "our" or "us”, shall include any In-House Brand ), and
Third party brands and their respective affiliates (each, "White Label Brand").
By visiting the Group’s websites, mobile apps or other online properties, or by creating an account
Aspire Global plc- Level G, office 1/5086, Quantum House, 75 Abate Rigord Street, Taw Xbiex XBX 1120, Malta
Aspire Global Limited- Suites 7B & 8B, 50 Town Range, GX11 1AA, Gibraltar
Aspire Global International LTD- 135, High street, Sliema SLM 1549, Malta
AG Communications LTD- 135, High street, Sliema SLM 1549, Malta
AG Software LTD- 135, High street, Sliema SLM 1549, Malta
The Group provides the Services through the following applications and platforms (collectively the “Platforms”):
Downloadable applications and software ("Software"), such as native applications which are distributed through mobile application stores and PC and Mac desktop software which can be downloaded to your computer;
We collect two types of information from our Users:
The first type of information is information that identifies or may reasonably identify an individual reasonable effort (“Personal Information”). Personal Information which is being gathered may consist of the following:
Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various gambling regulations, as well as Know Your Client (“KYC”) and Anti-Money Laundering (“AML”) regulatory requirements, such as your source of funds.
Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases, play in tournaments, etc.), payment information will be collected from you, such as your credit card number and bank account details.
Gaming information : in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings. We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our services, in order to ensure a responsible gaming environment and as required by law.
Voluntary information:We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games.
Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI, MAC address), browser fingerprinting, IP address and geo-location data.
Telephone calls: We record or monitor telephone calls for customer support, training and/or security purposes.
Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends' list, as well as information you made publicly available on such account.
Feedback, reviews and testimonials: We also collect and display
personal testimonials, reviews and feedback of satisfied Users on
the Services in addition to other endorsements. With your consent,
we may post your testimonial along with your name, on the Services.
If you wish to update or delete your testimonial, you can contact
us at firstname.lastname@example.org
Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you:
In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
Gameplay information:We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.
Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the Software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
The Services are not designed or directed to persons under the age of 18 or
persons under the age of legal consent with respect to the use of the Services
of any jurisdiction, whichever is higher (“Legally of Age”). If you are not
Legally of Age, you should not download or use the Services nor provide any
Personal Information to us.
We reserve the right to access and verify any Personal Information
collected from you. In the event that we become aware that a user who is
not Legally of Age has shared any information, we may discard such
information. If you have any reason to believe that a minor has shared
any information with us, please contact us at
We will process your Personal Information for a variety of reasons, each
of which is prescribed by relevant data protection laws.
Fulfillment of a contract, compliance with a legal obligation
It is necessary for us to process your Personal Information where it is
necessary for the performance of a contract (such as for the User Agreement)
or in order for us to comply with our various legal and/or regulatory
responsibilities, including, but not limited to, complying with the
conditions of our gambling licenses and complying with any AML and KYC legislation.
We also process your Personal Information where we deem such processing to be
in our (or a third party's) legitimate interests and provided always that such
processing will not prejudice your interests, rights and freedoms. Examples
of us processing in accordance with legitimate interests would include: (i)
where we disclose your Personal Information to any one or more of our
associate/subsidiary companies following a restructure or for internal
administrative purposes; (ii) detection and retention of information
pertaining to those with responsible gambling issues; (iii) processing
for the purposes of ensuring network and information security, including
preventing unauthorized access to our electronic communications network;
(iv) safeguarding the integrity of our Services by combatting, reporting
and sharing information related to suspicious betting patterns or
fraudulent activities; (v) adhering to regulatory and statutory requirements;
(vi) devising a tailored reward scheme for players; and (vii) sharing personal
information with our advisers and professional services providers
(such as auditors) for ensuring our compliance with regulatory
requirements and industry best practices.
Our processing of your Personal Information will primarily be necessary for us to
provide you with the Services. However, on certain occasions we may ask for your
consent to processing Personal Information. In these instances your Personal
Information will be processed in accordance with such consent and you will be
able to withdraw this consent in writing at any time.
Special Categories of Personal Data
Our processing of your Personal Information may also involve special
categories of personal data, such as your racial or ethnic origin
(as defined under Article 9 of the GDPR). We will process such information,
as well as disclose it to competent authorities (such as licensing bodies
or law enforcement bodies), where it is necessary for the following purposes
(to the extent permissible by applicable law): (i) prevention or detection
of an unlawful act, (i) prevention of dishonesty, malpractice or other
seriously improper conduct, provided that obtaining your consent
may prejudice those purposes. In addition, we may process and disclose
such information where it is necessary for the purposes of safeguarding
your (or others’) economic well-being (such as detection and retention of
information pertaining to those with responsible gambling issues).
We use your Personal Information for the purposes listed below:
To set up, manage and update your account;
To provide and operate the Services (such as for betting and payment processing);
To communicate with you and to keep you informed of our latest updates to our Services and special offers;
To market our Services (see more below under “Marketing”), as well as to serve you advertisements, including behavioral advertising;
To promote our Services by displaying Users’ testimonials of our Services. The testimonials are displayed on our Services as well as on websites operated by our affiliates and partners.
To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
For Customer Relationship Management purposes, and to support and troubleshoot the Services and to respond to your queries;
To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
To provide you with a responsible gaming environment;
To communicate with your and to process any of your requests to exercise your User Rights;
To identify and authenticate your access to certain features of the Services;
To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
To investigate and resolve disputes in connection with your use of the Services; and
As required by law or regulation (such as Know Your Customer ("KYC") and Anti-Money Laundering regulatory requirements), or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request.
The Group will use your Personal Information, such as your name, home address,
email address, telephone number etc., ourselves or by using our third party
subcontractors for the purpose of providing you with promotional materials,
concerning the Services as well as products, services, websites and
applications which relate to: (i) other companies within the Group; (ii)
White Label Brands; or (iii) Group's business partners and affiliates
(collectively: “Marketing Affiliates", which we believe may interest you.
We may also share and disclose Personal Information with our
Marketing Affiliates for the purpose of providing you different
marketing offers, which we, or our Marketing Affiliates, believe
are relevant for you, where we have a legitimate interest to do so or where we obtained your consent.. Our Marketing Affiliates may use this Personal
Information for different marketing techniques, such as direct email,
post, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers
from us or from our business partners and marketing affiliates by
contacting us at to
email@example.com. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
We will occasionally send you push notifications concerning the Services and products, services, websites and applications which relate to us, as well as to keep you informed of the latest improvements, features and other developments related to the Service. You may opt-out of receiving these types of communications by turning off push notifications at the device level at any time.
We share Personal Information with any of the following recipients:
White Label Brands, including any replacement service provider that the White Label Brand may engage to operate the White Label Brands (if applicable);
Companies within the Group and other affiliated companies;
Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
Gambling addiction bodies;
Credit reporting agencies;
Payment service providers, payment processors and banks;
To any third parties who provide services in relation to the operation or promotion of the applicable In House Brand or the White Label Brands (if applicable);
To any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
To hotels and flight companies (such as in the context of offline events and promotions);
Auditors, contractors or advisers of any of the Group’s business processes;
To any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
Storing such information on our behalf, for example by using cloud computing service providers;
Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
Performing research, technical diagnostics or analytics;
Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see below, under "Marketing"); and
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union.
For more information about the transfer of your personal data outside of the EEA, please contact us (our contact details are available under the "HOW TO CONTACT US?" section).
When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies. To learn more please visit our
You should always review their privacy practices carefully before providing Personal Information to such third parties.
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
If you have registered with an account through our Services, the Group
will retain your Personal Information during the period your account
is active. In addition, the Group will retain your Personal Data for
additional periods, to enable the Group to meet its legal obligations
under applicable laws or regulations, such as the applicable gambling
regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Group may retain your Personal Information for
longer periods, provided that retaining such information is necessary
for the Group’s legitimate interests, such as fraud prevention and record keeping.
To access or delete any Personal Information relating to you;
To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
That we will restrict or cease any further use of your Personal Information;
That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
Secure network topology, which includes intrusion prevention and Firewall systems;
Authentication and Access Control;
External and Internal audit tests; etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
so please re-visit this page frequently. We will provide notice of
we will send you an e-mail regarding such changes to the e-mail
address that you volunteered. Such substantial changes will
take effect seven (7) days after such notice was provided on
any of the above mentioned methods. Otherwise, all other changes
date, and your continued use of the Services after the Last
Revised date will constitute acceptance of, and agreement
to be bound by, those changes.
If you have any general questions about the Services or the
information that we collect about you and how we use it, please
contact us via email at
or by sending a letter to:
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.
The Platforms are operated by:
When you visit or access our websites or applications operated by us, or when you interact or engage with our
we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies
The Tracking Technologies allow us to automatically collect information about you and your online behavior,
as well as your device (for example your computer or mobile device), in order to enhance your navigation
on our Services, improve our Services performance and customize your experience on our Services. We also use
this information to collect statistics about the usage of our Services, perform analytics, deliver content which
is tailored to your interests and administer services to our Users, advertisers, publishers,
customers and partners.
We also allow third parties to collect information about you through Tracking Technologies.
What are cookies?
Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at all about cookies. All about cookies
Storing Tracking Technologies
We store Tracking Technologies when you visit or access our Services (for example when you
are visiting our websites) – these are called "First Party Tracking Technologies".
In addition, Tracking Technologies are stored by other third parties (for example our
analytics service providers, business partners and advertisers) who run content on our Services –
these are called "Third Party Tracking Technologies".
Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.
What types of Tracking Technologies do we use?
There are five main types of Tracking Technologies:
Strictly necessary Tracking Technologies –
These Tracking Technologies are essential to enable you to login, navigate around and use
the features of our Services, or to provide a service requested by you (such as your username).
We do not need to obtain your consent in order to use these Tracking Technologies.
These Tracking Technologies can be used for security and integrity reasons - for example to detect
violation of our policies and for support or security features.
Functionality Tracking Technologies –
These Tracking Technologies allow our Services to remember choices you make (such as your language)
and provide enhanced and personalized features. For example, these Tracking Technologies are used for
authentication (to remember when you are logged-in) and support other features of our Services.
Performance Tracking Technologies –
These Tracking Technologies collect information about your online activity (for example the duration
of your visit on our Services), including behavioral data and content engagement metrics. These Tracking
Technologies are used for analytics, research and to perform statistics (based on aggregated information).
Marketing or Advertising Tracking Technologies –
These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your
derived interests, as well as to perform email marketing campaigns. They can also be used to limit the
number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
They are usually placed by our advertisers (for example advertising networks) and provide them insights about
the people who see and interact with their ads, visit their websites or use their app.
Social media Tracking Technologies –
Our website includes social media features, such as the Facebook "Like" or "Share" buttons.
These features are either hosted by a third party or hosted directly on our Services. Your interactions
with these features are governed by the privacy statement of the company providing these features.
party Tracking Technology
These Tracking Technologies are used to collect information
regarding how you interact with the content on our Services,
purposes (for example, the referral URL, etc. We use the information to
compile reports, calculate the revenues due to us and, help us improve
the Services and to offer personalized products and content.
cookie is used to
collect information about how visitors use our Services. We use the
to compile reports and to help us improve the Services. The cookies
number of visitors to the Services, where visitors have come to the
cookie is associated with Google Tag Manager which we use to load
or Advertising Tracking Technologies Facebook pixel is a
code that is placed on the header of our websites
and we later on use Lookalike feature on Facebook to reach similar
who took actions within our websites and improve advertisement
necessary Tracking Technologies
cookies are used for cyber security and fraud detection and
or Advertising Tracking Technologies LinkedIn pixel is a
code that is placed on the header of our websites
and allows the display of targeted ads based on the user’s
browsing behaviour or possibly on interests..LinkedIn
is used to measure and track installs (attribution vendor).
advertising service Criteo allows the display of targeted ads based
on the user’s browsing behaviour or possibly on interests
can view the policy here
and you can disable it from here
- these unlisted cookies might be in use on internal sections of the
in order to customize and simplify the user experience on the site by
remembering choices you made and your log in credentials.
Marketing or Adbvertising tracking technologies
Xtreme push services allows us to send web push notifications to users that have opted in to this service. Information is combined with our
Marketing Tracking Pixel
Third party Tracking Technology
Adoric is a platform that allows to display personalized message on the website based on information in users cookies.
How to manage your cookie settings
Please note that we do not recognize or respond to automated browser signals regarding Tracking
Technologies, including "Do Not Track" requests. However, there are various ways in which you can manage
and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features
of the Services may not work properly or as effectively.
Turning off cookies via your web browser –
Most web browsers will provide you with some general information about cookies, enable you to see
what cookies are stored on your device, allow you to delete them all or on an individual basis, and
enable you to block or allow cookies for all websites or individually selected websites. You can also
normally turn off third party cookies separately. Please note that the settings offered by a browser or
device often only apply to that particular browser or device.
Information about cookies is usually found in the "Help" section of the web browser. Below are some links to some commonly used web browsers:
Copyright 2018- All Rights Reserved. Captaincharity.com is a brand owned by Good Guys Media, a company incorporated under the laws of Malta. The games on this website are powered and operated by Aspire Global International LTD., a Malta based company with registration number C42296 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is a fully licensed operator under the Remote Gaming Regulations of Malta MGA/B2C/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates) and regulated by the Malta Gaming Authority. In Great Britain only, the games on this website are operated by AG Communications Limited, a Malta based company with registration number C48328 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is licensed and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001). The games offered by isoftbet are approved and licensed by Alderney Gambling Control Commission, license number: 117C2. The current status of operators license can be found at: Gambling Commission.